Help & Guidance
Frequently Asked Questions
Everything you need to know about POLR magnetic compatibility, materials, cleaning, and warranty.
How does POLR attach to gym equipment? ⌄
POLR uses strong integrated magnets to securely attach to compatible metal gym equipment.
What can I fit inside POLR? ⌄
POLR is compact but designed to fit your gym essentials, including a water bottle, phone, headphones, keys, wallet, straps, and other small accessories.
What surfaces will POLR stick to? ⌄
POLR attaches to compatible magnetic metal surfaces commonly found on gym equipment. Magnetic strength may vary depending on the surface and equipment.
Is POLR sturdy? ⌄
Yes. POLR is designed with durable materials, reinforced construction, and sturdy hardware for everyday gym use.
Can I use POLR like a regular gym bag? ⌄
Yes. You can carry and use POLR normally—the magnetic attachment is there whenever you need it.
How do I clean POLR? ⌄
Spot clean with a damp cloth and mild soap. Avoid machine washing unless the final material/care specifications confirm it is safe.
What is your warranty and return policy? ⌄
All sales are final. We do not accept returns or exchanges. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and we’ll help resolve the issue.
Still have a question?
Our support team is available Monday through Friday.